FAQ

FAQ

Where are you located?

We are located at 777 Culver Rd. in Rochester, NY. We are in the kitchen Monday-Friday 9-4. However, if you'd like to set up a meeting, please call ahead.

What should I do if I'm not home during delivery hours?

 We work very hard to make sure that everyone can receive the meals that they order when they are able. If you have any issues with the delivery time, please message us and we will try our hardest to accommodate you. If you will not be home, we recommend leaving a cooler out, that the delivery person can put your food in, until you arrive home. We do not use any kind of preservatives and our food is made fresh each week, so do keep in mind that the longer your food is out of proper refrigeration, the greater the risk of early spoilage. 

What if I forget to pick up my order?

If you do happen to forget to pick up your meals, you can come in Monday-Friday 9-4 to pick up your order. We do not offer refund or credit for orders that are left or forgotten. 

What are your weekly pickup and delivery hours?

You can pick up your weekly order on Saturday from 10 AM-3 PM at 777 Culver Road, or have it delivered on Saturday from 10 AM and 3 PM anywhere in Monroe County. Weekly pickup at the Sands Cancer Center is on Mondays from 4:30 PM-6 PM. 

Where do you deliver?

We deliver anywhere in Monroe County during our regular Saturday deliveries (for only $5!). Weekly pickup at the Sands Cancer Center is from 4:30-6 PM on Mondays.

What does delivery cost?

Delivery on Saturdays to any address in Monroe County is $5, regardless of the size of your order. Deliveries to the Sands Cancer Center in Canandaigua are free (you’ll have to pick them up from Sands on Mondays between 4:30 and 6) - just type Sands in the promo code box at checkout!

Do you ship?

We don't currently ship - hopefully someday soon! We currently only deliver in the Western, NY area (Rochester and Canandaigua).

Can I request a specific delivery time?

Unfortunately, we cannot accommodate requests for deliveries at a specific time during the delivery window. We recommend that customers who will not be home for the entire delivery window leave a cooler outside along with instructions for where to place the food.