FAQ

FAQ

Where are you located?

We are located at 777 Culver Rd. in Rochester, NY. Our regular hours are Monday-Friday 9-4. However, if you'd like to come in to meet with us or for pickup outside our normal pickup time, please call ahead!

What if I forget to pick up my order?

If you do happen to forget to pick up your order, please give us a call, and we will coordinate a parking lot pick up time and day. We do not offer refunds or credits for orders that are left or forgotten. 

What are your weekly pickup hours?

You can pick up your weekly order on Saturday from 11 AM-1 PM at 777 Culver Road, Rochester, NY 14609.

Do you offer shipping or delivery?

We are now offering free drop off delivery and parking lot pick up. All deliveries will be done Saturday's between 11-2. Parking lot pick up will take place at our kitchen, 777 Culver Rd. 

What is Parking Lot Pick Up?

Parking Lot Pick Up takes place every Saturday 11 a.m. - 1 p.m. at 777 Culver Rd. Parking Lot Pick Up is a temporary service we are offering to minimize person to person contact. When you arrive to pick up your order, park in any of the parking spaces, and one of us will come out to grab your name. We will then grab your order and bring it to your car. You can also call or text your last name and make and color of your vehicle to (585) 506-2254 when you arrive. We will then grab your order and bring it to your car. 

What is Door Drop Delivery?

We will temporarily be offering free Door Drop Delivery to any customer that resides in Monroe County. When you are checking out, be sure to check the box for delivery. We will deliver your items every Saturday between 11 a.m. - 2 p.m. We will leave your bag at your front door and send a call/text to notify you that your delivery has been completed.