FAQ

FAQ

Can I make customizations to my items or request ingredient substitutions?

Unfortunately, as we cook all of our weekly items in large batches, we cannot accommodate requests for customizations or ingredient substitutions on individual orders.

What if I am missing a meal or receive the wrong meal?

If you are missing an item or receive an incorrect item, please call us at 585-230-8942 - we’ll make it right! We’ll either arrange for you to receive the correct item(s) or give you a refund on the incorrect item(s) and a credit on your next order!

What is your refund policy?

We always want you to be satisfied with your order! If there’s an error with your order or you’re otherwise unsatisfied with your order, contact us at 585-230-8942 - we’ll help you troubleshoot your issue or give you a substitution you’re happy with. If we can’t find another fully satisfactory solution, we’re happy to fully refund the unsatisfactory items. Refunds will appear within 5-10 business days of processing.